At Cashmere Holidays, we strive to provide the best possible travel experience for our clients. We understand that plans can change, and we have established a Refund Policy to address cancellations and refunds in a fair and transparent manner.
1. General Refund Policy
1.1 Refund Eligibility
- Refunds are applicable for cancellations made within the specified time frames as outlined in this policy.
- Refunds will be processed based on the original payment method used at the time of booking.
1.2 Non-Refundable Items
- Certain fees and charges may be non-refundable, including but not limited to service fees, booking fees, and administrative fees.
2. Cancellation Policy
2.1 Customer-Initiated Cancellations
- Cancellations must be made in writing via email to info@cashmereholidays.com.
- The date of the email will be considered the cancellation date for determining eligibility for a refund.
2.2 Refund Schedule
- More than 30 days before the travel date: Full refund minus non-refundable fees and a [specific percentage]% administrative charge.
- 15-30 days before the travel date: 50% refund of the total booking amount minus non-refundable fees.
- 14 days or less before the travel date: No refund.
2.3 Special Circumstances
- In cases of emergencies or unforeseen circumstances (e.g., natural disasters, medical emergencies), we may consider exceptions to our standard refund policy on a case-by-case basis. Documentation may be required.
3. Supplier and Partner Policies
3.1 Hotel, Airline, and Service Provider Policies
- Refunds for hotels, airlines, and other third-party service providers are subject to the individual policies of those suppliers. Cashmere Holidays will assist in facilitating these refunds but cannot guarantee the outcome.
- Any penalties or fees imposed by these third parties will be deducted from the refund amount.
4. Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance that includes coverage for trip cancellations and interruptions. This can help mitigate financial losses due to unforeseen changes in your travel plans.
5. Refund Processing
5.1 Timeframe
- Refunds will be processed within 14 business days from the date of the cancellation request confirmation.
- The time it takes for the refunded amount to appear in your account may vary depending on your bank or credit card issuer.
5.2 Method
- Refunds will be issued using the original payment method used at the time of booking. If this is not possible, we will work with you to determine an alternative method.
6. Changes and Modifications
6.1 Modification of Bookings
- Changes to bookings are subject to availability and may incur additional charges.
- Any difference in fare or service costs must be paid by the customer at the time of modification.
6.2 Modification of Policy
- Cashmere Holidays reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.
7. Contact Us
If you have any questions or need assistance with cancellations and refunds, please contact us at:
Email: info@cashmereholidays.com
We appreciate your understanding and cooperation.
